As a common rule, Amazon doesn’t take away purchaser suggestions even whether it is unwarranted or the concern has been resolved.
Nonetheless, there are some conditions when Amazon will take away or strike-through purchaser suggestions. In such conditions, in case your request is granted, the impression of the suggestions might be eliminated out of your suggestions score and Order Defect Fee (ODR). Following are the situations when Amazon will both take away or strike-through suggestions:
Elimination of suggestions
Amazon will take away suggestions solely within the following instances:
- The suggestions consists of phrases generally understood to be obscene or profane.
- The suggestions consists of seller-specific, personally identifiable info, together with e-mail addresses, full names, or phone numbers.
- All the suggestions remark is a product evaluation. For instance, “The Acme Tremendous-Widget lacks the sharpness and velocity of the Acme Extremely Widget.”
Nonetheless, if the remark incorporates each a product evaluation and suggestions about your service, we is not going to take away the suggestions. For instance, “Vendor’s delivery service was very sluggish, and the Acme Tremendous-Widget lacks the sharpness and velocity of the Acme Extremely Widget.”
Hanging of suggestions
Amazon may strike-through suggestions within the following instances:
- The order was fulfilled by Amazon: All the remark relates explicitly to supply expertise for an order fulfilled by Amazon (FBA). Along with the strike-through, the next assertion will seem: This merchandise was fulfilled by Amazon, and we take accountability for this achievement expertise.
- The order was shipped utilizing the Purchase Delivery service: The total remark is expounded to a delayed or undelivered order, which you shipped on time by utilizing Purchase Delivery companies. Along with the strike-through, this assertion will seem, “The achievement points related to this order weren’t as a result of vendor”.
Discuss with Purchaser Suggestions for FBA listings for added info. Notice: If the suggestions you’ve obtained meets the above standards, you may request for removing utilizing Suggestions Supervisor. The steps to request for removing of suggestions are outlined in Request removing of a suggestions. You’ll be able to tackle consumers’ points by replying to their suggestions, utilizing Suggestions Supervisor. For additional steering on replying to their suggestions, refer to Submit a public reply. Vital: You can request for suggestions removing solely by way of Suggestions Supervisor. Contacting our Help groups by ‘Contact Us’, or every other strategies to request for suggestions removing, apart from the Suggestions Supervisor, could result in account deactivation. Elimination requests should be made inside 90 days of the suggestions submission. The system prevents suggestions removing after 90 days.
For extra info on use Suggestions Supervisor, confer with Which instruments are used to handle vendor suggestions?