Solutions to Questions on Product Opinions

How can I encourage consumers to evaluate a product?

Amazon mechanically sends emails asking consumers to depart critiques. You shouldn’t have to do something on this regard. Discuss with Early Reviewer Program to be taught extra.

Should you resolve to ask a purchaser to depart a evaluate, you might not ask for a optimistic evaluate or ask for critiques solely from consumers who had a optimistic expertise, nor might you ask clients to alter or take away their evaluate, or try and affect the evaluate. For instance, you might not supply any compensation for a evaluate, together with cash or present playing cards, free or discounted merchandise, refunds or reimbursements, or some other future advantages.

Can I supply a voucher or a free present?

We don’t allow critiques or votes on the helpfulness of critiques which are posted in alternate for compensation of any form, together with any of the next:

  • Fee (together with cash or present playing cards)
  • Refund or reimbursement, together with by way of non-Amazon cost strategies
  • Free product
  • Entry to a prize drawing or competitors
  • Reductions on future purchases
  • Different presents

Can I exploit a superb evaluate for my product description?

The reviewer owns the copyright of the evaluate. You may ask for the reviewer’s permission by responding to the evaluate. Discuss with About Promotional Content material for extra info.

Can I write a product evaluate about merchandise I promote?

No. It’s possible you’ll not write critiques about merchandise you or your opponents promote. You also needs to be certain that your loved ones members and workers adjust to this requirement.

Can a purchaser evaluate a product not bought on Amazon or from me?

Sure, offered that the customer meets the eligibility standards in our Group Pointers. They’ll evaluate any product on Amazon, no matter the place they bought that product.

Why are there critiques on a product that has not been launched but?

We solely permit consumers to submit critiques for merchandise which have already been launched on the market. We make an exception for the next product releases:

  • DVDs and Blu-ray films. Opinions might be submitted earlier than films are launched based mostly on their run in theaters. Music and video video games can’t be reviewed earlier than they’re launched.
  • Books. Opinions might be submitted earlier than the discharge if the guide is already out there in a special model. For instance, a prerelease of a paperback might be reviewed if a hardbound guide is already launched.
  • Vine prerelease copies. Vine reviewers might evaluate merchandise earlier than they’re launched. Be taught extra About Amazon Vine.

Be aware: Should you see critiques seem on a product earlier than it’s launched and not one of the above apply, use the Report abuse hyperlink subsequent to the evaluate to report it.

Are you able to hyperlink critiques throughout the worldwide Amazon websites?

Amazon shares critiques written by verified purchasers of the identical product in different nations. These critiques are proven within the part “Prime critiques from different nations” under the native critiques part on the element web page. The evaluate mentions the nation the place the evaluate was initially written. Opinions will not be shared if they don’t meet the inner Amazon coverage pointers.

Are you able to hyperlink critiques throughout a variation?

Sure. Amazon shares Product Opinions throughout Baby ASINs in a Variation to make it simpler for purchasers to make knowledgeable buying choices. We solely share critiques when merchandise are materially the identical and listed in the identical class. Opinions of every product must be related and relevant to all the set.

What’s the distinction between a buyer evaluate and vendor suggestions?

Buyer critiques are in regards to the product and vendor suggestions is in regards to the vendor and the acquisition expertise. Buyer critiques don’t have an effect on your vendor efficiency metrics, however vendor suggestions can have an effect in your vendor efficiency metrics.

What ought to I do if the vendor suggestions I obtained is in regards to the product?

Should you obtain suggestions that’s in regards to the product and never your service or the purchasing expertise, Request Take away Suggestions from Suggestions Supervisor

Do I get a notification when my product will get a brand new evaluate?

No. Amazon doesn’t notify sellers when new critiques are posted for the merchandise they promote.

Can I reply to a evaluate?

You may add a remark in compliance with the Group Pointers by clicking the Remark button. Be aware a number of buy historical past is required. As well as, you possibly can attain out to clients by replying to their evaluate on the product element web page and asking them to contact you thru Purchaser-Vendor Messaging Service to resolve their points. You can’t attain out to consumers by way of different means.

Will Amazon delete critiques after a sure time?

No. So long as a product is listed on Amazon, its critiques will proceed to seem. We do, nevertheless, take away critiques that violate our pointers. Patrons also can take away their very own critiques.

Will critiques be deleted when an upgraded product comes out resembling a brand new mannequin, mounted points, or software program upgrades?

No. Any info a purchaser gives could possibly be useful to different consumers.

Why do some critiques disappear?

Opinions are faraway from the Amazon web site for these causes solely:

  • The evaluate conflicted with our Group Pointers.
  • The evaluate was eliminated by the reviewer.
  • We found that a number of merchandise have been incorrectly listed as the identical product. Opinions that have been posted for these merchandise are separated when the merchandise are separated.
  • We detected uncommon evaluate habits and usually are not accepting or displaying critiques for this merchandise presently, or we’re solely accepting or displaying Amazon Verified Buy critiques.

What motion can I take in opposition to an unjustified detrimental evaluate, which can even be a faux evaluate?

Should you see critiques that you simply suppose violate our Group Pointers, use the Report abuse hyperlink subsequent to the evaluate to report it. Discuss with Buyer product critiques for extra info.

Are you able to take away a evaluate that compares my product with a competitor’s product and makes my product look dangerous?

No. We encourage our consumers to present their trustworthy opinions on our merchandise. So long as the evaluate is inside our pointers, we is not going to take away it. For extra info, confer with this subject.

Can I block consumers that depart dangerous critiques on my merchandise?

No. You can’t block a purchaser from writing critiques in your merchandise. Should you suppose a evaluate violates our pointers, use the Report abuse hyperlink subsequent to the evaluate to report it. Discuss with Buyer product critiques for extra info.

Are you able to edit a evaluate for me?

No. We verify critiques for violations of our pointers, however we don’t edit critiques.

Do consumers have to alter/take away a nasty evaluate after a problem with a product is resolved?

No. That’s fully as much as the customer to resolve. You aren’t allowed to ask consumers to alter or take away critiques. For added info, confer with this subject.

Are you able to give me the e-mail deal with of reviewers so I can contact them immediately ?

No. Amazon by no means shares non-public purchaser info.

Discuss with Prohibited vendor actions and actions for extra info.

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